Frequently Asked Questions

Everything you need to know about your order and our collections.

How long does shipping take?

Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the product description for fit notes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At DR.SMOKE, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I change or cancel my order after it's placed?

Once an order is placed, it is sent immediately to our fulfillment center. You can request a change or cancellation within 60 minutes of purchase by contacting our support team.