Returns & Exchanges
At DR.SMOKE, we want you to be fully satisfied with your high-fashion pieces. If your purchase isn't a perfect fit, you can return or exchange any item within 30 days of delivery provided it is in original, unworn condition with all tags attached.
Return Process
- 1.Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive your unique Return Authorization number.
- 2.Prepare Your Package
Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
- 3.Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.
- 4.Quality Inspection & Refund
Once our warehouse receives and inspects your return for quality assurance, we will process your refund to the original payment method within 5-7 business days.
